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XM Hospitality
Hospitality Communications and Messaging Solution

Because the hospitality industry is communications-centric, a modern solution can have a significant impact by ushering in new levels of operational efficiency, competitive advantages and cost savings. Trust XM Hospitality to deliver the critical reliability you need to enhance your guest experience and hotel staff productivity.

Modernise your hospitality communications

XM Hospitality (formerly known as CX-H) is a Linux-based hospitality communications and messaging solution that empowers employees and delights guests by instantly connecting them with the information they need via a suite of hospitality applications. Looking to effectively manage voice communications, improve guest experience, and boost hotel staff productivity? XM Hospitality was expressly designed to be easy-to-deploy, delivering communications features critical to the hospitality industry, including:

  • Call Processing
  • Personal Call Control
  • Voicemail
  • Automated Attendant
  • Unified Messaging
  • Mobility
  • Fax and More

With XM Hospitality, XMedius has simplified the complexity of hospitality systems for you by integrating your communications into one smooth solution. The result? A more efficient business and satisfied, returning guests.


Leverage the many advantages of the XMedius XM Hospitality messaging solution


Centralise your messaging

XM Hospitality unified messaging uses integrated, intelligent hospitality communications technology to provide instant access to all your messages. Designed to work with the applications you use every day, XM Hospitality integrates with Microsoft Outlook, Novell GroupWise, Lotus Notes and IMAP/SMTP email accounts.


Reach out while on-the-go

XM Hospitality extends hospitality communications to your mobile smartphone: manage your mailbox settings, check how many voicemail messages you have, subscribe to RSS feeds, and even launch a call-back. XM Hospitality mobilises your staff to increase productivity both inside and outside of the office.

Leading Property Management System Integration

Property Management System (PMS) integration seamlessly couples the hospitality system with your PMS to automate voicemail management. Various guest management functions such as check-ins, check-outs, room moves, room merges, guest groups, are managed directly by the PMS, and front desk personnel can register guests without accessing the voicemail system.


Stay connected to your guests

XM Hospitality is a five-star hospitality messaging solution, offering a wide variety of features for hotel administration and guest communications, including:

Features designed to simplify communication management in the hotel industry


Guest messaging

  • Guest Welcome Message
  • Personalised Guest Greeting
  • Guest Directory
  • Multiple Extensions per Guest Room
  • Caller Routing to Guest Voicemail
  • Caller Routing to Guest Mobile Phone
  • Guest Message Retrieval
  • Scheduled Messages
  • Message Waiting Indicator
  • Message Retention
  • Message Notification
  • Message Archiving

Telephony and PMS

  • Integration to Leading Telephony Systems
  • Integration to Leading PMS Systems
  • Automatic Check-in/Check-out
  • Guest Name Update via PMS
  • Password Assignment via PMS
  • Language Assignment via PMS
  • Room Move/Merge
  • Room Restore (undo Check-out)
  • Front Desk Message Indication
  • Private Guest Groups setup via PMS


  • Wake-up Calls with Optional Recurrence
  • Wake-up Calls Set by Admin or Guest
  • Custom Wake-up Greeting
  • Wake-up Call Reports

Group messaging and administration

  • Broadcast Messaging to All Hotel Guests
  • Private Guest Groups
  • Web Administration Interface
  • Unlimited Information Menus
  • Guest Template
  • Hospitality Reports
  • Scheduled Messages

Additional resources on our XM Hospitality messaging solution

We have gathered some additional resources to give you an overview of XM Hospitality’s features, solution specifications and compatible servers.

Contact XMedius

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