A leading industry analyst discusses why today’s businesses are seeking cost-effective informal call centre solutions to better serve their current and potential customers.
In this white paper, you’ll learn:
- Comparison of formal vs. informal call centres
- Use cases for informal call centres
- How to determine if your company or organisation has informal call centres
- Benefits of informal call centres
About the paper’s author: Blair Pleasant is President & Principal Analyst of COMMfusion LLC and a co-founder of UCStrategies. She has more than 20 years of experience researching and writing about UC market dynamics and challenges.