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About this paper:

A leading industry analyst discusses why today’s businesses are seeking cost-effective informal call centre solutions to better serve their current and potential customers.

In this white paper, you’ll learn:

  • Comparison of formal vs. informal call centres
  • Use cases for informal call centres
  • How to determine if your company or organisation has informal call centres
  • Benefits of informal call centres

About the paper’s author: Blair Pleasant is President & Principal Analyst of COMMfusion LLC and a co-founder of UCStrategies. She has more than 20 years of experience researching and writing about UC market dynamics and challenges.

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