Chat with us, powered by LiveChat
We use cookies to give you the most personalised experience possible on our website, and to collect information about how visitors use our site. If you continue without changing your settings, we’ll assume that you’re ok with receiving cookies from the XMedius website. You can disable cookies in your browser settings at any time, but please note that parts of the site will not work properly if you disable cookies. Privacy Policy .


About this paper:

A leading industry analyst discusses why today’s businesses are seeking cost-effective informal call centre solutions to better serve their current and potential customers.

In this white paper, you’ll learn:

  • Comparison of formal vs. informal call centres
  • Use cases for informal call centres
  • How to determine if your company or organisation has informal call centres
  • Benefits of informal call centres

About the paper’s author: Blair Pleasant is President & Principal Analyst of COMMfusion LLC and a co-founder of UCStrategies. She has more than 20 years of experience researching and writing about UC market dynamics and challenges.

By submitting this form, you confirm that you agree to the storing and processing of your information by XMedius for the purpose of commercial communications as described in the Privacy Policy.

Start typing and press Enter to search