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How a Personal Assistant Empowers Employees

Whether on your phone, tablet, computer, car, voice-interface device, or elsewhere, voice-driven personal assistants are becoming an ever-more present fixture of our lives. Consumer assistants [...]

What is DID/DDI?

DID (Direct Inward Dial) and DDI (Direct Dial-In) are two different names for the same telephonic functionality. DID is the term most often used in the US, while the use of DDI is more common in [...]

What is an Automated Attendant?

An Automated Attendant (aka Auto Attendant, Virtual Receptionist, Digital Receptionist) is an application that answers calls in order to provide information and transfer callers along a phone [...]

What is the ISDN?

ISDN stands for “Integrated Services Data Network”, which is a set of communication standards for using the conventional phone network to transfer information beyond simple voice calls. It is [...]

What is IVR?

IVR stands for “Interactive Voice Response” (aka Voice Response Unit, VRU). It’s a key technology used by many enterprise-level organizations for interacting with the public and, in some cases, [...]

Is Fax Dead in Healthcare?

The word “fax” has some pretty outdated connotations within today’s highly mobile and technologically savvy workforce. When people think fax, it may invoke a flashback of standing in front of a [...]

What is a SBC?

SBC stands for “Session Border Controller”. It’s a device typically found in an organization’s telephony networks, facilitating security, quality of service, data-based communications (VoIP, [...]