How Do You Decrease Doctor Response Times for Patient Inquiries?
Communicating with patients is part of the job, but it isn’t easy for your staff to keep up with the high amount of messages received through different mediums/platforms. When the doctors in your organization are going from appointment to appointment, they are not able to sit down to solely focus on responding to patients as quickly as is preferred. By enhancing your communications landscape with powerful Unified Communications (UC) applications, you make it easier for employees to answer patients’ requests.
1. Centralizing Messages for More Efficient Care
When doctors are able to sit behind their desk to check messages, it may not be the best use of time for them to go from machine to machine collecting voicemails, emails and faxes. With unified messaging, all these messages are centralized in a doctor’s email inbox, bringing them to one location for convenience. They can play voicemails and view fax messages right from the email client. If a lab is able to fax a patient’s test results directly to a doctor’s inbox, they can respond to the matter (and thus the patient) quickly.
2. Carry Your Desk Phone with You
With a mobile unified communications application, staff can communicate without being tied to their desk – able to make and take phone calls from their desk number while walking from one end of the facility to the other or from one meeting to the next.
With speech recognition and text-to-speech added to the mobile application, employees take advantage of a virtual personal assistant. Speech is typically faster than typing. For those that like to get a head start on their day, they can do so by using the virtual personal assistant to listen to and respond to voicemails and emails hands-free/eyes-free as they drive into work.
3. Eliminate the Response Time All Together
Patients call in for different reasons – asking health related questions, checking the status of a bill, receiving test results and prescription status, etc. Instead of requiring an employee to answer all those calls, an Interactive Voice Response (IVR) solution can help reduce the human side of administrative tasks. By going through the necessary steps, patients can quickly receive the information they are searching for, even while your offices are closed. An IVR solution means fewer calls that need a human to be on the other end, which means freed time for those calls that need someone there.
Take Your Communications (and Patient Care) to the Next Level with UC
Improving communications is key to improving safety, revenue, reputation and ratings within the healthcare sector (read our whitepaper about Unified Communications in Healthcare for statistics, strategies, and more). There are UC applications available to meet any organization’s needs. XMedius can help you with a solution that connects with your IT infrastructure today and evolves with the changes of tomorrow. Contact us to learn more.