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Big Changes for Microsoft Exchange Unified Messaging in 2019

 In Blog, Technology, Unified Communications, Voice

If your organization relies on Exchange Unified Messaging, major changes are coming in 2019. It’s time to start assessing your options to preserve continuity of service.

Graphic of an “SBC” device between a “PBX” device and “Office 365” cloud being unplugged from Office 365

Microsoft is Removing SBC Support for UM
December 1st, 2019

Graphic of “Exchange Server 2016” with a “Unified Messaging” portion, then a new “Exchange Server 2019” being put down next to it, with that portion of the box missing.Exchange Server 2019 will Not Include UM Functionality
When you upgrade, or at Exchange 2016’s end of life in October 2020

Save Money by Using Technology You Already Have

While one solution is to rip & replace your on-premises PBX in favor of Microsoft’s Cloud communications package, there are alternatives that allow you to leverage the existing phone system in your infrastructure.

Replacing a phone system can be a substantial and costly project. Take inventory of what technology you have in place and think about the future of your infrastructure. What type of applications does your organization rely on? Do you have the budget to go with an all new solution?


How a 5,500-User Corporation Adapted

We worked with a global manufacturing company to help them adjust their systems after Microsoft’s announcements. They were able to keep their on-premises Cisco Call Manager PBX and integrate with CX-E to continue using Unified Messaging with their Exchange environment. They chose our Cloud solution to minimize their premise technology footprint, infrastructure and support overhead. Because they wanted to keep their on-premises PBX, they wanted a solution that provided flexibility to easily connect with a variety of technologies while delivering broad functionality and a robust architecture.


How a Major University with 10,000 Users Kept Their UM Operating

A major public university discovered that their UM system was in peril due to the discontinuation of support for the SBC bridging their Avaya PBX to Microsoft Exchange in Office 365. They were able to preserve their existing infrastructure by replacing their Unified Messaging with an alternative solution that bridged the gap and mimicked Exchange’s end user experience, eliminating the need for retraining. Additional High Availability functionality ensured the system would always be there when they needed it.


Leave Your IT Nimble for the Future

The ideal solution should facilitate moving your communications to the Cloud on your own terms, should your organization decide that is the way to go. In other words, it should not only continue to work with a Cloud component, it should continue to provide value to the organization and its users. Your organization’s IT infrastructure should be open for future modifications; you never know when the IT landscape is going to shift.


There’s a Solution in Our Solution

The good news is that an alternate unified messaging solution can keep your Unified Communications setup running. CX-E™ offers a cost effective, low-disruption solution because it leverages existing technology within your IT infrastructure to deliver UM functionality similar to what your users are used to. They may not even notice the switch.

SBC graphic, but with an “CX-E” box connecting the PBX & Exchange (next to the disconnected SBC with a red x over it)

“Exchange Server 2019” box, where missing UM section is filled in with a box called “CX-E” that expands beyond the ES 2019 box (in other words, visually implying CX-E is more than just UM)

Other organizations are reaping the benefits of a stress free, fast, and affordable transition. We have already replaced 100,000+ Exchange UM seats with our solution after Microsoft’s announcements.


Why Trust XMedius with Your Critical Communications?

XMedius has distinguished itself by earning gold competencies in both Messaging and Communication, putting us amongst the top 1% of Microsoft’s partner ecosystem. We work with you to ensure your voice communications hardware and Microsoft’s software work harmoniously across a gap effortlessly bridged by the CX-E platform.

It’s time to start planning for these changes. Don’t get caught in the panicked rush immediately before the deadline. Contact one of our expert today!



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