Technology

If you’ve got a business, chances are you’ve got customer service & support calls to handle. Small businesses can get by with an entry-level phone solution called a Hunt Group (aka Hunting [...]

Whether on your phone, tablet, computer, car, voice-interface device, or elsewhere, voice-driven personal assistants are becoming an ever-more present fixture of our lives. Consumer assistants [...]

DID (Direct Inward Dial) and DDI (Direct Dial-In) are two different names for the same telephonic functionality. DID is the term most often used in the US, while the use of DDI is more common in [...]

An Automated Attendant (aka Auto Attendant, Virtual Receptionist, Digital Receptionist) is an application that answers calls in order to provide information and transfer callers along a phone [...]

The resale of medical records is an extremely lucrative activity for hackers. This type of data is even sold at much higher prices than credit card information on the black market. As a result, [...]

ISDN stands for “Integrated Services Data Network”, which is a set of communication standards for using the conventional phone network to transfer information beyond simple voice calls. It is [...]

Communication in healthcare is an unsung hero, especially in hospitals. When communications are efficient, they save time, money, and even lives. Conversely, communication barriers can cause all [...]

IVR stands for “Interactive Voice Response” (aka Voice Response Unit, VRU). It’s a key technology used by many enterprise-level organizations for interacting with the public and, in some cases, [...]

The word “fax” has some pretty outdated connotations within today’s highly mobile and technologically savvy workforce. When people think fax, it may invoke a flashback of standing in front of a [...]

Every day, educational institutions must share a wealth of information about their students and teachers with a variety of stakeholders. Most of the time, this is done to ensure student success [...]