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 In Blog, Productivity, Technology, Unified Communications, Voice

The healthcare industry is packed with challenges: patients with a wide array of ailments, staff roaming large facilities who need to be reachable at a moment’s notice, complex privacy regulations like HIPAA, and a lot more.

 

Traditional Healthcare Communications Methods Aren’t Enough

The old ways of communicating within and between facilities, like shared phones, pagers, and traditional fax machines, are proving to be less and less effective in the modern era. Phones only work when the right person is there to answer them, and critical voicemail can go unheard. Pagers have very limited abilities to convey information themselves, requiring shared knowledge of arbitrarily defined codes or for recipients to call into a system in order to get the actual message.

Fax machines are the backbone of information transfer in healthcare, but their age is beginning to show. They may make HIPAA compliance easier, but they also produce physical papers that must be collected or given to the proper recipients and need to be properly shredded or filed afterwards. As a physical object, they can easily be misplaced, seen by the wrong people (a HIPAA violation), or stolen.

“According to our estimation, US hospitals waste $12b annually due to communication inefficiency among care providers.”
(Argarwal, Sands, & Diaz-Schneider)

With these challenges come communications problems that can lead to significant costs in terms of both time and money. They don’t have to.

 

Learn How Unified Communications Solutions Deliver a New Paradigm of Collaboration Efficiency

Unified Messaging applications can bring information to where doctors are, regardless of where they are in the facility (or even between facilities). As long as they have internet access, they can get voicemail, email, and Fax-over-IP documents all delivered into a single inbox. That doesn’t just mean more efficient communications, it can lead to safer, happier patients. Communications breakdowns are a significant factor in many malpractice suits filed each year.

 

“Approximately 98,000 patients die annually in the US due to medical errors, the majority of which are caused by ineffective communication. “
(Salehi)

 

Learn how Unified Communications Can Improve Patient Satisfaction & Safety, and How that Leads to Higher Profits

Based on patient survey statistics, there’s a good chance that any given healthcare organization isn’t serving their patients as well as they think they are, and this disparity can have real financial consequences in the age of online forums and reviews.

The right UC applications can go a long way towards making patients feel empowered, heard, and valued. Studies show that higher satisfaction leads to higher profits, and that the correlation is just getting stronger.

 

Ready to learn more?

 Check out our white paper to learn how UC can:

  • Reduce patient no-shows which may cost U.S. healthcare system $150 billion annually.
  • Protect against data breaches that can cost an average of $408 per record to resolve.
  • Ensure staff receive crucial information when & where they need it, reducing patient risk and malpractice claims.
  • Improve patient satisfaction, which is becoming more directly tied to revenues.

 

DOWNLOAD THE WHITE PAPER

 

Works Cited

Argarwal, R., Sands, D. Z., & Diaz-Schneider, J. (2010). Quantifying the Economic Impact of Communication Inefficiencies in US Hospitals. Journal of Healthcare Management.

Salehi, H. P. (2018). Smartphone for Healthcare Communication. Journal of Healthcare Communications, 3(3:34).

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