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What is an Automated Attendant?

  An Automated Attendant (aka Auto Attendant, Virtual Receptionist, Digital Receptionist) is an application that answers calls in order to provide information and transfer callers along a [...]

What is the ISDN?

  ISDN stands for “Integrated Services Data Network”, which is a set of communication standards for using the conventional phone network to transfer information beyond simple voice calls. It [...]

What is IVR?

IVR stands for “Interactive Voice Response” (aka Voice Response Unit, VRU). It’s a key technology used by many enterprise-level organizations for interacting with the public and, in some cases, [...]

What is a SBC?

    SBC stands for “Session Border Controller”. It’s a device typically found in an organization’s telephony networks, facilitating security, quality of service, data-based [...]

What is SIP Trunking? How Does it Work?

Session Initiation Protocol (SIP) trunking is a method of taking an organization’s complex phone infrastructure and connecting it to the outside world via the internet and VoIP technology rather [...]

What is a Hunt Group

    A hunt group (aka “hunting group”) is a collection of phone extensions connected to answer calls to the same number via a line hunting (aka “multi-line hunting”) system. Hunt groups [...]

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