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What is Unified Messaging?

 In Blog, General, Unified Communications, Voice

Teamwork, collaboration, and the boom of communications technologies has created a new “must have” for enterprises of all sizes – secure unified messaging.


Unified messaging integrates all forms of messaging – voicemail, email, instant messaging, fax – into a central, easily accessed location. Unified messaging solutions allow users to check all their messages, across all channels, from a single interface, regardless of their physical location: cell phone, laptop, tablet or any internet connected device.

With unified communications solutions becoming a normal part of any large organization or enterprise’s digital infrastructure, the importance of a secure unified messaging solution is increasing. Teamwork, collaboration, and the boom of communications technologies has created a new “must have” for enterprises of all sizes – secure unified messaging.

An enterprise-class unified messaging solution can be a key digital tool for improving team and individual business productivity.


A Workforce on the Go!

Conducting business is no longer limited to the office. Workers are on the move, scattered across states, countries and even continents. Work is being done in boardrooms, hotel rooms, airports, coffee shops and home offices. Keeping a dispersed workforce connected is vital for business productivity.

A flexible, secure unified messaging role is crucial, whether it’s deployed on-premises or in the Cloud. Users should be able to quickly and easily access all their messages throughout the day via workstation, laptop, phone, or mobile device.


How Does Unified Messaging Improve Security & Compliance?

A major concern for enterprises across the spectrum of industries, security and compliance capabilities are key differentiators between unified messaging solutions.

PCI DSS, HIPAA, FISMA, SOX, and now GDPR for anyone doing business with residents of the European Union, are just some of the regulatory compliance standards found in today’s landscape.

An enterprise-class unified messaging solution should offer security features that meet today’s compliance requirements. While access should be fast and easy, message storage and centralized administration of messages should be reliable, flexible and, most of all, secure.

Flexible options for storage should be featured. Voicemail, fax and emails should be able to remain stored on secure, compliant servers. No local copies of sensitive voicemails should be stored on unsecured devices. Administrators should be able to eliminate forwarding capabilities outside the company.

The ability for administrators to control unified messaging security settings for the various teams, departments and individuals, is a vital feature in a secure unified messaging solution. Preventing external distribution of business messages, accidental or deliberate, is crucial in maintaining, not just compliance, but company confidentiality.


 What Should I Look for in a Unified Messaging Solution?

A robust, secure, and highly interoperable unified messaging solution is a key component of a flexible unified communications infrastructure for today’s workforce. If you’re on the market for a unified messaging solution, here are 3 key features to be on the lookout for when considering your options:

  1. Integrates with all leading phone systems – Avaya, Cisco, Mitel, etc.
  2. Integration with Google Gmail, Microsoft Exchange, Office 365, Skype for Business, and other leading communications platforms
  3. Built-in security features to protect against internal and external threats

The ideal unified messaging solution should provide secure access to all your messages – voicemail, email, fax – in a single, easy-to-use, centralized interface on your preferred digital device: mobile or desktop, on-premises or in the cloud.

Learn more about how Unified Messaging can take your organization’s communication and collaboration capabilities to the next level by speaking with one of our knowledgeable experts today!



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