As technology develops, communication between individuals and organizations becomes easier, at least in theory. In fact, the multitude of communication methods available today enforces the need to group them together within the same platform to ensure that users can keep track of the conversation.
This is essentially what a unified communications system offers. Moreover, this innovative tool comes with many advantages.
What does unified communications mean?
Unified communications (UC) is a technology that combines multiple means of communication into a single system. UC software solutions seamlessly integrate IP telephony modules, voicemail, fax over IP, e-mail, video calls, instant messaging, and more.
Since UC solutions allow you to make use of several different communication tools on a single platform, they are extremely useful for people who work in a team, or for organizations with multiple locations.
Improved information protection with unified communications
UC software typically delivers the ability to encrypt sensitive data that is transferred over a network, minimizing the risk of wrong parties gaining access to your information.
This is particularly useful when it comes to sharing confidential information, whether it is transmitted by phone, fax, video or email.
UC platforms boosting productivity
Unified communications platforms offer the potential to dramatically improve the way individuals, groups and businesses interact with each other. Response times are significantly reduced, and the coordination of dispersed teams is facilitated through the use of a single, easy-to-deploy solution.
Real-time information delivery can also speed up sales cycles and inform decision-making. Finally, remote work strategies made possible by UC platforms can also increase the productivity of home-based employees.
The economic benefits of unified communications
One of the biggest advantages of unified communications systems is undoubtedly the amount of money that can be saved. In simple terms, they are based on more advanced technologies that use more cost-effective resources. By offering integration for elements of your system from various vendors, UC platforms can help organizations avoid costly additions to their IT environment, or a complete “rip and replace” scenario. UC systems can also modernize the technology used for everyday activities.
For example, IP telephony allows free or low-cost calls via the Internet, even if the caller is at the other end of the world. Similarly, when a company can use a single interface to manage all exchanges with partners and contacts, there are fewer costs incurred in terms of technical support hours.
Regardless of the industry in which a company operates, advances in technology have led to significant changes in data management and communications. In this sense, unified communications systems are among the tools that revolutionize work methods, giving an organization the ability to group all its communication channels into one single software.
If you want to take advantage of the many benefits a UC system offers, you can count on the expertise and know-how of XMedius. As a world leader in the field of secure file exchange and telecommunications solutions, our experts can explain how to migrate to a unified communications system, regardless of your current set-up.