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Nortel Investment Protection

Maximizing Your Nortel Investments

Nortel customers have made significant investments in their CS1000 voice infrastructure. But now Nortel CallPilot customers face numerous challenges, from security and compliance to transitioning to new communications technologies, cloud or premise-based.


Windows Server 2003 End of Support

Upgrading a Nortel CallPilot is no longer a matter of communications budgets, it’s a matter of security and compliance. With the 2015 End of Life announcement for Microsoft Server 2003, the backbone of Nortel CallPilot systems, support and security updates ended.

This End of Support has made maintaining compliance with a Nortel CallPilot a virtually impossibility – invalidating everything from running a Visa card (PCI), to HIPAA Privacy standards for the healthcare industry. There have been a chorus of “rip and replace” from telecom vendors, typically accompanied by the offer of a one-size-fits-all, mega bundle of communications technology.

CX-E provides the ability to implement a transformational strategy that extends, enhances, and evolves your Nortel communications platform to the latest advanced Unified Communications features and capabilities.

Extend, Enhance, Evolve

CX-E unified communications delivers the ability to plan and execute your own communications transformation strategy. A strategy that allows you to:

  • Extend the life of your CS1000 (or other) telephony platform
  • Enhance it with new UC features with minimal disruption
  • Evolve to your next communications platform at your chosen pace

CX-E replaces CallPilot on the Nortel CS1000 platform with minimal disruption to your enterprise. Becoming the heart of your UC infrastructure, CX-E seamlessly integrates with your CS1000 system today, AND with any telephony platform you choose to migrate to in the future.

Download our free whitepaper to learn more about innovative solutions for your current Nortel investments: What’s Next for Nortel PBX Customers


The End of Compliance

Replacing your Nortel CallPilot is now a matter of security and compliance. Hosted exclusively on the Microsoft Server 2003, CallPilot will NOT pass a compliance audit. Without security updates from Microsoft, both physical and virtual instances of CallPilot on Microsoft Server 2003 have become extremely vulnerable.

CX-E runs on the latest version of Windows Server. It replaces the Nortel CallPilot, integrating smoothly with the Nortel CS1000 platform, allowing you to maximize your current telephony investment to extend the life of your existing infrastructure.

Latest UC Applications

CX-E becomes the basis for your future unified communications infrastructure investments. With CX-E, you can enhance your existing systems with the latest UC applications and technologies. Deploy new components on-premises or in the Cloud. CX-E integrates new applications with your current infrastructure.

The enterprise-class interoperability of CX-E provides the ability to enhance your current UC systems, while evolving to the unified communications platform of your choice in the future.


CX-E Unified Communications Software

CX-E delivers secure, reliable, feature-rich, and scalable enterprise-class UC applications: an advanced mobile client delivering secure messaging, intelligent call processing, IVR, unified messaging, speech-enabled personal assistant, notification, call center, and more.

Speak with a knowledgeable expert today to learn more about CX-E solutions for your Nortel PBX.