XMedius Solutions Inc. and its affiliates (collectively “XMedius“) respect the privacy of your personal information and is committed to protecting it and using it solely for the purpose for which it was collected.
The term “personal information” means information that specifically identifies any individual, such as name, date of birth and email address, and any other information that is required by applicable law to be treated as “personal information”.
The Interface offers on-premises and/or cloud services relating, among other things, to the transmission of faxes and secure file sharing (the “XMedius Cloud Services”).
The information is collected and used notably for the following purposes:
Hosted in collocation datacenters operated in the USA, France and Canada:
Hosted in public cloud infrastructure operated by third party PaaS, IaaS Cloud provider in the USA, Ireland and Canada:
Data pertaining to fax application, account management and SendSecure application will be retained for a period of 90 days after the account termination, after which it will be deleted. System logs data and backup data may be retained for up to 1 year and may be accessed by the cloud infrastructure team.
Hosted application (SaaS) by third parties in the USA:
Support ticketing data, including customer information (name, contact information, email) support ticket messages and support files. Support ticketing data 90 days after the account termination.
For its fax service, XMedius make use of Telecommunication service providers (Telco) to send and receive fax calls. As such, fax transmission will be transported through those Telco networks and other required Telco peers to complete fax delivery on the PSTN.
Customers may optionally configure XMedius Cloud Services to integrate with third party services such Google cloud print, Xerox Mobile Print, HP E-print services, ReCaptcha, etc. Concerning the data privacy when using those services, customers must refer their applicable privacy policies.
SendSecure make use of SMS and voice service providers to send two factor authentication codes, while no personal data is transmitted in those messages, the recipient phone number is used as a delivery address.
We never disclose your personal information to anyone outside of XMedius without your consent, except for the following and only if such third party has in place appropriate safeguards that ensure at least the same level of security than ours:
At the exclusion of the metadata, and in such case, for the purposes so designated in section 3 above, we do not monitor the content of correspondence conducted through our Services. Although sent documents are kept on our servers to make them available to you and to the recipient of such documents, we do not access, or give access to, the content of the documents unless we have a reason to believe that there is an infringement of our Terms and Conditions, or only in compliance with such Terms and Conditions. We do not make the content of the documents available to any third party other than the recipient, unless we are required to do so by law.
All data is stored on servers with high-security safeguards, protected against misuse and access by unauthorized individuals. We endeavor to maintain appropriate physical, procedural and technical security with respect to our offices and information storage facilities. Any information is only made available to individuals (employees or agents) who require access to such information to carry out their responsibilities.
For the data stored in our regional nodes operated from Europe, USA and Canada, XMedius will not initiate a customer data transfer outside the designated zone without the explicit consent of the customer. Although, for the purpose of provisioning, billing, supporting, troubleshooting, the relevant personnel located in Canada and Europe may remotely consult and/or transfer information located in USA, Europe and Canada.
While XMedius takes reasonable means to protect your privacy, please be aware that no method of transmitting information over the Internet or storing information is completely secure and thus XMedius cannot guarantee the absolute security of that information during the transmission or storage on its systems or of its subcontractors. XMedius cannot warrant or represent that your information will be protected against, loss, misuse, or alteration by third parties.
You have the following rights with respect to the personal information XMedius collects: (i) right to know and access your personal information collected by XMedius and obtain communications with regard to purposes for which your personal information is processed, (ii) right to update or rectify your personal, (iii) right to erasure of your personal information, (iv) right to object to processing of your personal information by XMedius, (v) right to portability of your personal information.
Address : 3400, de Maisonneuve Boul. W., Suite 1135, Montreal, QC Canada H3Z 3B8
We will do our best to treat your request promptly. Please note that we may sometimes deny your request under relevant laws.
The most up to date version of this policy can be found at: www.xmedius.com/en/privacy-policy/
Last update: 2018-05-22