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XMedius
Technical Training Courses

Available Training Certifications

Most courses are self-paced web learning. Purchase of each includes 90 days of access to the class materials and any associated tests via the XMedius training web portal. Current partners can access the necessary forms via PartnerXpress. Other users can sign up via the Training Portal.

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Who Needs Technical Certifications?

XM Fax and XM SendSecure have no certification requirements to receive support. However Voice solutions (XM Connect, XM Hospitality, and XM TeamQ) may require technical certifications with the solution in question, depending on the organization’s XpressCare status.

Voice Solutions Support Requirements

Select XpressCare

XMedius provides direct technical support to partners as well as customers with a current Select XpressCare plan.

Enterprise XpressCare

In order to receive support as an Enterprise XpressCare customer, organizations must have a technician at the Enterprise Specialist level to interface with XMedius support staff. Partner technicians for organizations on Enterprise XpressCare can access support with a minimum of Certified Specialist.

Standard XpressCare

Standard XpressCare customers receive support through technicians working for their reseller partner. In order to access XMedius assistance, those technicians require a minimum level of Certified Specialist.

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Administrator Training

Administrator training prepares participants with the knowledge necessary to configure and maintain XM Connect (formerly CX-E), and XM Fax systems, while having installation and upgrade tasks performed by XMedius professional services or partner technicians.

Administrator training is available via the web.

Administrator training is a prerequisite for all tiers of XM Fax or XM Connect technician training (Enterprise Specialist, Certified Specialist, Certified Professional).

XM Connect Administrator Course List

  • XM Foundations
  • XM Connect Basic Administration
  • XM Connect Advanced Administration

XM Fax Course List

  • XM Fax Advanced Administration

Administrators for systems not on a Select XpressCare plan are not entitled to direct technical support from XMedius staff without Enterprise XpressCare and an Enterprise Specialist certification. Systems on Standard XpressCare receive technical support through authorized reseller partners.

Enterprise Specialist Training

Prerequisites: None

Course List

Enterprise Specialist training provides the necessary knowledge to prepare IT staff at Enterprise XpressCare customer organizations to interface directly with XMedius customer support. It will train staff to handle configuration and maintenance of an XM Connect system, with installation and upgrades performed by partner technicians or XMedius professional services.

  • XM Fax Foundations
  • XM Connect Administration
  • XM Connect Advanced Administration
  • XM Connect Core Maintenance & Operations

The Enterprise Specialist certification is the level of training required for a customer to receive support with an Enterprise XpressCare plan.

Certified Specialist Training

Prerequisites: None

Certified Specialist training provides the necessary knowledge for technicians responsible for installation, maintenance, and design of XM Connect, XM Fax, XM TeamQ, or XM Hospitality applications.

While this certification provides a base level of support for Voice products, certification on advanced features (Web Applications, Mobile Services, etc.) is provided by the XM Connections course, which is required for technical support on those features.

XM Connect Course List

  • XM Foundations
  • XM Connect Installation
  • XM Connect Administration
  • XM Connect Core Maintenance & Operations

XM TeamQ Course List

  • XM Foundations
  • XM Connect Installation
  • XM TeamQ Installation
  • XM TeamQ Administration

XM Fax Course List

  • XM Certified Specialist Online Course

XM Hospitality Course List

  • XM Foundations
  • XM Hospitality Installation
  • XM Hospitality Administration
  • XM Hospitality Core Maintenance & Operations
Certified Professional Training

Prerequisites: None

Technicians looking to attain the highest level of XM Connect or XM Fax knowledge can take courses for a Certified Professional certification. The XM Connect certification is intended for technicians supporting advanced XM Connect applications, such as Unified Messaging, Presence Integration, Mobile Interactions, and Digital Networking. The XM Fax certification is intended for technicians looking to advance their in-depth knowledge beyond the Certified Specialist level.

XM Connect Course List

  • XM Foundations
  • XM Connect Installation
  • XM Connect Administration
  • XM Connect Core Maintenance & Operations
  • XM Connect Connections

XM Fax Course List

  • XM Fax Certified Professional Live Course

XMConnect Certified Specialists can upgrade their certification to “Professional” by enrolling in XM Connect Connections

Neverfail NCIE Certification

Prerequisites: XM Connect Certified Specialist Certification

Neverfail certification training prepares advanced XM Connect technicians with knowledge about implementing and maintaining Neverfail high availability as part of the XM Connect solution.

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