IVR: Interactive Voice Response — UCConnect® from the CX-E platform
Customize the Interactive Voice Response experience with UCConnect
UCConnect®, a CX‑E module that supports custom voice applications, is designed with robust Interactive Voice Response (IVR) capabilities. UCConnect applications are created in Microsoft Visual Studio, allowing programmers to use any language supported in Visual Studio to build custom applications. UCConnect, a .NET component added to Visual Studio, provides access to the messaging and call processing capabilities of CX‑E from within the created applications. UCConnect does not utilize proprietary scripting and data access connectors. Therefore, custom voice applications can be implemented both simply and economically.
Interactive Voice Response to accelerate your workflow
Get faster response times and more accurate interactions with UCConnect. CX‑E can integrate communications with your information systems, enabling your organization to automate tasks that are traditionally managed by individuals. By directly pulling information from data sources such as SAP, Oracle; and Microsoft SQL Server, CX‑E can automate processes and deliver around-the-clock access to information.
Easy information access: a world of opportunities, no matter your industry
XMedius’ open and highly scalable CX-E Unified Communications platform enables business efficiency for a variety of industries. Let us help you accelerate the flow of information to your customers through custom IVR solutions.
- Polling Place Locator
- Property Tax Information Line
- Benefits Eligibility Status
- License Renewal Request
- Child Support Payment Status
- Employment Security Information and Payment System
Do you have any questions about our Interactive Voice Response solution or any other products and services offered by XMedius? Don’t hesitate to contact us and speak to an expert today.