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IVR: Interactive Voice Response — UCConnect® from the CX-E platform

Customize the Interactive Voice Response experience with UCConnect

UCConnect®, a CX‑E module that supports custom voice applications, is designed with robust Interactive Voice Response (IVR) capabilities. UCConnect applications are created in Microsoft Visual Studio, allowing programmers to use any language supported in Visual Studio to build custom applications. UCConnect, a .NET component added to Visual Studio, provides access to the messaging and call processing capabilities of CX‑E from within the created applications. UCConnect does not utilize proprietary scripting and data access connectors. Therefore, custom voice applications can be implemented both simply and economically.

customize
accelerate-workflow

Interactive Voice Response to accelerate your workflow

Get faster response times and more accurate interactions with UCConnect.  CX‑E can integrate communications with your information systems, enabling your organization to automate tasks that are traditionally managed by individuals. By directly pulling information from data sources such as SAP, Oracle; and Microsoft SQL Server, CX‑E can automate processes and deliver around-the-clock access to information.

Easy information access: a world of opportunities, no matter your industry

XMedius’ open and highly scalable CX-E Unified Communications platform enables business efficiency for a variety of industries. Let us help you accelerate the flow of information to your customers through custom IVR solutions.

healthcare

Healthcare:

  • Bill or Claims Status
  • Call Routing to Department and Staff
  • Information Line for Patients: Test Results and Prescription Status
  • Health Plan Benefits Eligibility
enterprise

Enterprise:

  • Pay by Phone/Account Information
  • Order Status
  • Account Balance Inquiry
  • Inventory Status
  • Loan Status
state

State and Local Government:

  • Polling Place Locator
  • Property Tax Information Line
  • Benefits Eligibility Status
  • License Renewal Request
  • Child Support Payment Status
  • Employment Security Information and Payment System
education

Education:

  • Access to Course Information
  • Events Hotline
  • Student Information and Payment Line
  • Appointment Reminders
  • Closure Notifications

Contact XMedius

Do you have any questions about our Interactive Voice Response solution or any other products and services offered by XMedius? Don’t hesitate to contact us and speak to an expert today.