TeamQ® – The Most Straightforward Informal Call Center Solution for Today’s Workforce
Essential call center features at an affordable cost
TeamQ is the ideal informal call center solution for customers who are looking for more features than Hunt Groups offer, but don’t require a full-blown contact center.
By giving teams access to key call center features at a fraction of the price of other solutions, TeamQ delivers significant ROI. Features include:
- Uniform Call Distribution (UCD)
- Automatic Call Distribution (ACD)
- Agent Desktop Control with Informative Screen Pops
- Call Recording
- Reporting and more
TeamQ doesn’t require your telephone system to have an ACD or CTI connection. Put simply, it’s a cost-effective informal call center solution that will boost your teams’ workflow.
A call center solution with many benefits
Giving your teams mobility
Do you have multiple agents in different locations? Whether you’ve got multiple offices or remote workers, they can log into the TeamQ dashboard from any Windows desktop client. Calls can be routed to any device, including desk phones, mobile, and softphones. TeamQ offers support for up to 250 agents, even if they aren’t sitting next to each other. Your workforce has just gone mobile.
Cutting-edge call prioritization
The TeamQ dashboard gives agents a clear overview of all the calls in the queue so they can decide which call to prioritize. The dashboard also indicates when a call is done and allows them to reserve or redirect a call.
Know your customers with TeamQ
With TeamQ, your team will know what customers are looking for before they answer the call. TeamQ collects data from customers upfront and has the ability to pull information from CRM systems to enhance caller identification. TeamQ prepares agents to deliver optimal customer service. TeamQ also keeps customers informed. Customers get access to their position in the queue, as well as wait times, call backs and more.
Works with your PBX
TeamQ supports all major PBXs, whether your infrastructure is TDM or IP-based. Avaya, Broadsoft, Cisco, Microsoft, Genband, Mitel, NEC, ShoreTel, Unify − you name it, we’ve got you covered.
Are you afraid of a difficult installation and a long, drawn-out implementation? Not to worry. TeamQ is a simple, easy add-on to XMedius CX‑E.
Do you have any questions about our TeamQ call center solution or any other enterprise communications solutions offered by XMedius? Don’t hesitate to contact us and speak to an expert today.