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XM Connect

Unified Communications Suite for Organizations of All Sizes

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XM Connect delivers enterprise-class Unified Communications applications that empower individuals, teams, and organizations.

Deployed on-premises or in the Cloud, XM Connect offers seamless integration with all major communications platforms – Avaya, Cisco, Microsoft, Mitel, NEC and more – complimenting any telephony and email infrastructure.

Powerful UC Applications

  • Secure Voicemail
  • Unified Messaging
  • Mobility
  • Speech Personal Assistant
  • Speech Automated Attendant
  • IVR
  • Informal Call Center
  • Fax
  • Notification

Interoperability

  • Up to 10 PBX in a single system
    • Alcatel-Lucent
    • Avaya
    • Broadsoft
    • Cisco
    • Microsoft
    • Mitel
    • NEC
    • Ribbon Communications
    • Unify
  • Email
    • Exchange/Office 365
    • Gmail
    • IBM Notes
    • Any IMAP4 compliant email

Control

  • Available on-premises or in the Cloud
  • High availability, survivability, and geo-redundancy options
  • Alternate TUIs simulate legacy voicemail systems
  • Flexible licensing allows portions of the system to expand as needed
  • Customer Testimonials

    "XM FAX fully met our initial expectations with respect to confidentiality of information and employee comfort. We have a lot of positive feedback from employees on the ease of use of the solution and the considerable time savings during their day."

    Laurent Thevenieau

    Infrastructure and Technical Projects Engineer

    Laurent Thevenieau

  • Customer Testimonials

    "From day one, XMedius' CX-E (now XM Connect) platform has been rock solid. Its architecture, interoperability and powerful set of UC applications have allowed us to utilize all of the current, cutting-edge communication technologies that are out there today."

  • Customer Testimonials

    "Deployment of additional fax machines and analog lines was very painful to deal with. Now that we have had XM FAX up and running for more than a year, I see great benefits such as cost savings and the ability to leverage our UC infrastructure."

    Thomas Ludot

    Senior Unified Communications Engineer

    Thomas Ludot

  • Customer Testimonials

    "When it comes to our IT communications infrastructure, we’re agnostic and look for only the best. We don’t put all our eggs in one basket with one vendor. We chose XMedius because they had the optimal solution, and they continue to deliver on that today."

    Steve Mack

    University of Washington, Manager of Telecom Operations

    Steve Mack

  • Customer Testimonials

    "All life safety systems must have a high level of redundancy. CX-E (now XM Connect) is that unflappable workhorse that we don’t have to think too much about. It just works."

    David Parker

    Director of IT Service Continuity, Alaska Native Tribal Health Consortium

    David Parker

  • Customer Testimonials

    "With an average of up to 200,000 calls a week, we needed a system that could reliably handle such a high call volume and provide a platform for growth. CX-E (now XM Connect) was the only solution that fit the bill."

    Kathleen Sullivan

    SDSU Voicemail Administrator

    Kathleen Sullivan

  • Customer Testimonials

    "CX-E (now XM Connect) is a workhorse — it takes 450,000 calls a month with over 300 Automated Attendant menus - and doesn’t even break a sweat!"

    Debbie Stewart

    Director of Telecommunications, The University of Toronto

    Debbie Stewart

  • Customer Testimonials

    "We were impressed with how simple it was to convert our previous system to CX-E (now XM Connect). Our users were up and running on the system without delay."

Powerful UC Applications

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Secure Voicemail

Industry-leading functionality with end-to-end voice message encryption.

mobility

Mobility

Mobile application, single number reach, smart call forwarding, separated business & personal communications, inbound call screening, mobile number protection, and more.

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Unified Messaging

Ties together voicemail, email, and fax into one inbox. Text-to-speech, voicemail transcription, and secure messaging available.

personal-assistant

Personal Assistant

Speech enabled, hands-free/ eyes-free access to calendar, email, fax, and voicemail. Federated presence to calendar to play an informative personal greeting.

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Speech Automated Assistant

Supports multiple attendants, speech-recognition interfaces, greetings for different departments, multilingual interfaces, scheduled messages, and more.

ivr

IVR (Interactive Voice Response)

Combines telephony with customizable database read/write access, allowing callers to pay bills, refill prescriptions, make reservations, and more.

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Information Call Center

An informal call center solution delivering Uniform Call Distribution (UCD), Automatic Call Distribution (ACD), agent desktop control with screen pops, recording, reports, and more.

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Fax

Integrates with XM Fax to deliver to Unified Messaging, mobile & web clients, telephone access, and advanced message notification.

notification

Notification

Perform customized automated outreach via telephone calls or text messages.

Interoperability

XM Connect leads the industry in the number of different IT solutions it can integrate with, allowing it to seamlessly add powerful functionality to your current infrastructure (both cloud and on-premises). This flexible design also leaves the door open for any future email or telephony upgrades or organizational acquisitions.

  • Simultaneously supports up to 10 PBX types on a single system
  • 400+ traditional TDM, IP-PBX, Centrex and IP Centrex integrations
  • Telephony integrations to Avaya, Alcatel-Lucent, BroadSoft, Cisco, Microsoft, Mitel, NEC, Ribbon Communications, Unify and more
  • Multiple protocols: SIP, SMDI, Digital Station Emulation, QSIG, CAS
  • Delivers UM to multiple email stores and clients, including Microsoft Exchange, Office 365, Google Gmail, or any IMAP4 Compliant email server

Note: XM Connect Cloud supports IP Telephony Integrations only

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Control

Flexible Deployment Options

Organizations have different requirements with regards to CAPEX vs OPEX expenditures, onsite versus offsite storage of messages, and integration with their existing solutions.

XM Connect allows you to choose the deployment option that fits your needs.

On-Premises

Many organizations prefer to keep telephony infrastructure on-premises rather than in the cloud, allowing them to continue to leverage IT investments and maintain complete physical control of message storage.

Cloud

XM Connect Cloud is an enterprise-class hosted UC solution. Utilizing this solution allows organizations to limit their upfront costs and hardware maintenance obligations.

High Availability, Survivability & Geo Redundancy

Whether on-premises or in the Cloud, XM Connect is built to protect your critical communications from outages.

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Alternate TUIs Minimize Retraining

The cost of retraining users when upgrading to a new system is a valid concern. XM Connect offers a full range of alternate telephone user interfaces (TUIs) that mimic the most popular legacy voicemail systems in use today. This means that you can make major upgrades while maintaining a similar user experience by leveraging the same commands and similar prompts. Your users may not even notice that there’s been a change.

  • Octel Aria / Serenade
  • Avaya Intuity AUDIX
  • Nortel Meridian Mail / CallPilot
  • Mitel Centigram
  • Adomo
  • Active Voice Kinesis/Repartee

Flexible Licensing

XM Connect is sold as a modular system, allowing some applications to be rolled out to subsets of staff members, then expanded later to suit evolving organizational needs.

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Industry-Leading UC and Document Exchange Solutions

If you have questions about our XM Connect Unified Communications platform or any other products and services offered by XMedius, contact us today.

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