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XM Fax and XM SendSecure Technical Support Options

Whether your organization is using XM Fax or XM SendSecure (or both!), whether the solution is on-premises or in the Cloud, XMedius offers expert technical support to ensure your critical operations aren’t disrupted.

Technical support for Cloud XM Fax & XM SendSecure solutions

Support for XMedius cloud data solutions is included in the cost of the service and begins as soon as you accept the Terms of Service.

Access to Online KnowledgeBase
Automatic Upgrades, Service Packs, and Hotfixes
Guaranteed 24-Hour Emergency Response Time1 hour or less
Standard Service Requests Response Time4 hours or less
(during business hours)
Standard Service Hours of AvailabilityMon-Fri
8:30 am – 5:00 pm Customer Local Time

Technical support for On-Premises XM Fax & XM SendSecure solutions

You trust XMedius solutions with some of the most critical parts of your infrastructure. Adding an XMedius Software Support option helps insure your investment for issues ranging from simple configuration modifications to system failure.

  • Minimize the risk of service disruption
  • Improve cost predictability with defined service level objectives
  • Optimize your IT staff’s time, shifting their focus from day-to-day maintenance to innovation

Two software support programs to choose from:

 RegularPremium
Live Support via Phone, Email, and Chat
Access to Online KnowledgeBase
FREE Upgrades, Service Packs, and Hotfixes
Guaranteed Emergency Response Time2 hours or less1 hour or less
Standard Service Hours of AvailabilityMon-Fri
8:30 am – 5:00 pm Customer Local Time
24 Hours a Day
7 Days a Week
365 Days a Year

Speak to an expert for pricing and further coverage information.