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XM Fax and XM SendSecure Technical Support Options
Whether your organization is using XM Fax or XM SendSecure (or both!), whether the solution is on-premises or in the Cloud, XMedius offers expert technical support to ensure your critical operations aren’t disrupted.
Technical support for Cloud XM Fax & XM SendSecure solutions
Support for XMedius cloud data solutions is included in the cost of the service and begins as soon as you accept the Terms of Service.
| Access to Online KnowledgeBase | √ |
| Automatic Upgrades, Service Packs, and Hotfixes | √ |
| Guaranteed 24-Hour Emergency Response Time | 1 hour or less |
| Standard Service Requests Response Time | 4 hours or less (during business hours) |
| Standard Service Hours of Availability | Mon-Fri 8:30 am – 5:00 pm Customer Local Time |
Technical support for On-Premises XM Fax & XM SendSecure solutions
You trust XMedius solutions with some of the most critical parts of your infrastructure. Adding an XMedius Software Support option helps insure your investment for issues ranging from simple configuration modifications to system failure.
- Minimize the risk of service disruption
- Improve cost predictability with defined service level objectives
- Optimize your IT staff’s time, shifting their focus from day-to-day maintenance to innovation
Two software support programs to choose from:
| Regular | Premium | |
| Live Support via Phone, Email, and Chat | √ | √ |
| Access to Online KnowledgeBase | √ | √ |
| FREE Upgrades, Service Packs, and Hotfixes | √ | √ |
| Guaranteed Emergency Response Time | 2 hours or less | 1 hour or less |
| Standard Service Hours of Availability | Mon-Fri 8:30 am – 5:00 pm Customer Local Time | 24 Hours a Day 7 Days a Week 365 Days a Year |
Speak to an expert for pricing and further coverage information.
