XMedius Voice XpressCare
Keep Your CX-E or XM Hospitality System Current and in Top Shape
For organizations planning to get their software maintenance and technical support from their Authorized Reseller, Standard XpressCare is the most popular and cost-effective option.
Access to online technical courses is available for an additional cost (free with 24+ port systems).
For organizations who will be providing their own IT support, but need XMedius as a knowledge resource for their staff, Enterprise XpressCare provides 24/7 direct access to XMedius Technical Support for employees that have completed the technical requirements * (via free online training).
*customer must maintain two employees who have completed XMedius online technical training.
For organizations that want direct access to XMedius experts, Select XpressCare provides 24/7 x 365 Tier 1 XMedius Help Desk Support without needing to meet the technical requirements, remote system monitoring (CX-E only), and periodic health checks/maintenance.
This level also includes the ability to request Moves, Adds, and Changes (MAC) for an additional cost.
XpressCare Plan Benefits
|Free Software Upgrades||√||√||√|
|Access to Online Technical Training||√||Free/Unlimited||√|
|Access to XMedius Technical Support through Authorized Resellers||√||√|
|24/7 Direct Access to XMedius Technical Support||√|
|24/7 Direct Tier 1 Support through XMedius Help Desk||√|
|CX-E Remote System Monitoring||√|
|MAC (Moves, Adds, Changes) Work||Not Available||Not Available||Additional Cost|