XMedius Voice XpressCare
Keep Your XM Connect or XM Hospitality System Current and in Top Shape
For organizations planning to get their software maintenance and technical support from their Authorized Reseller, Standard XpressCare is the most popular and cost-effective option.
Access to online technical courses is available for an additional cost (free with 24+ port systems).
For organizations who will be providing their own IT support, but need XMedius as a knowledge resource for their staff, Enterprise XpressCare provides 24/7 direct access to XMedius Technical Support for employees that have completed the technical requirements * (via free online training).
*customer must maintain two employees who have completed XMedius online technical training.
For organizations that want direct access to XMedius experts, Select XpressCare provides 24/7 x 365 Tier 1 XMedius Help Desk Support without needing to meet the technical requirements, remote system monitoring (XM Connect only), and periodic health checks/maintenance.
This level also includes the ability to request Moves, Adds, and Changes (MAC) for an additional cost.
XpressCare Plan Benefits
|Free Software Upgrades||√||√||√|
|Access to Online Technical Training||√||Free/Unlimited||√|
|Access to XMedius Technical Support through Authorized Resellers||√||√|
|24/7 Direct Access to XMedius Technical Support||√|
|24/7 Direct Tier 1 Support through XMedius Help Desk||√|
|XM Connect Remote System Monitoring||√|
|MAC (Moves, Adds, Changes) Work||Not Available||Not Available||Additional Cost|